Why? WHY COX WHY?

Do all caps mean yelling   I'm yelling. here is my Cox exchange. redacted for privacy. and I realize no-one will read this. but I am VENTING

Thank you for choosing to chat with Cox Account Services. An agent will be with you shortly.

Welcome to Cox Live Chat Support! My name is Lia A. and it will be my pleasure to assist you.

Hello, my name is Lia A. I am here to help you! How are you today?

Lia A. 17:29

my cox repairman did not call or show up today. kurt heaton ........

You 17:31

Absolutely! I do apologize for any inconvenience this issue may have caused. I want you to know that I will be working to find the proper solution to your visit issue. Let's open your account first. 

Lia A. 17:33

Thanks for the information, I will be right with you.

Lia A. 17:34

Kurt, thanks for holding, may I know when did you schedule the Tech Visit?

Lia A. 17:36

3:00 t0 5:00 today. local chsnnels are breaking up. reset did not work. been going for several days it is bad. can't watch the Voice. true but that is actually also humor

You 17:39

I contacted cox on Monday and made arrangement

You 17:40

through the site

You 17:41

this site

You 17:41

I understand, thanks for letting me know.

Lia A. 17:42

However I don't see any order open on your account.

Lia A. 17:42

wow

You 17:43

don't you record chats

You 17:44

For security porpuses, I am not able to check previous interactions.

Lia A. 17:46

I can see the notes on your account.

Lia A. 17:46

notes?

You 17:47

And they are letting us know that you were contacting us at 5:26 and then you reached me.

Prior to that the last interaction was on 5/07/19.

Lia A. 17:47

not this last Monday this so wrong. I need a repairman

You 17:48

no this last monday

You 17:49

I want to register

You 17:50

a complaint 

You 17:50

I understand, thanks for letting me know, and I can check what you issue is to make sure that you will be getting your Tech at home, because as I am letting you know there are no orders on your accounr.

Lia A. 17:50

Account*

Lia A. 17:50

that is not on me

You 17:51

I actually  good feed back on the chat

You 17:52

left good feedback

You 17:52

No worries, in order to check in more detail the interaction in which you scheduled a Tech you can also reach us over the phone at 1-888-952-3278

Lia A. 17:53

hey I'm 79 yeas old. not  good at this at his texting business

You 17:53

the best

You 17:53

And I understand, would you like me to get you the proper resolution regarding the issue that needs a Tech Visit?

Lia A. 17:53

yes 

You 17:54

I want a tech here

You 17:54

Great, and we truly apologize if this issue may cause any inconvenience, may I know in more detail the issue that you are currently experiencing?

Lia A. 17:55

local channels breaking up. lines across screen images distorted

You 17:57

sound breaking up. on this site money they did a hard reset. did not work

You 17:57

Monday. sorry

You 17:58

I understand, thanks for letting me know, I will be right with you.

Lia A. 17:58

my wife soap opera has been ruined for days

You 18:01

I do apologize, and no worries, I am doing my best to get your Tech Visit right away.

Lia A. 18:01

While I'm working on your request, I want to let you know that you can now message us at any time using the Cox Connect App. Download it for free to get support at your fingertips anytime, anywhere.



Apple Devices (iOS 8.0 and above)


Android Devices (Android OS versions 4.4 and above)

Lia A. 18:01

thank you

You 18:02

My pleasure.

Lia A. 18:04

Kurt, thanks for holding, I can get you the soonest appointment right away, however there might be a potential charge of $75. This charge won't apply if, If the problem originates with Cox, there will be no charge or additional fee for the visit. If the problem originates with equipment not provided by Cox or is not covered by a subscription with Cox Complete Care or Cox Service Protection Plan, then a fee for the visit may apply.

Is that okay with you?

Lia A. 18:07

I answered yes to this on Monday and yes today

You 18:08

Great, thanks for confirming.

Lia A. 18:10

May I know if early in the morning or before midday works for you, and your preferred contact number?

Lia A. 18:10

probably before midday. 785-207-2617

You 18:11

Thanks for letting me know, I will be right with you.

Lia A. 18:14

Kurt, thanks for holding, unfortunately, appointments before midday are no available, but no worries, you can also keep in touch in order to check if there is any available, however I will set your appointment for the next 10/23/19 from
3-5P

Is that okay with you?

Lia A. 18:20

what about early times

You 18:22

Right now there are not available, however if by any chance someone else cancels or reschedules his/her appointment I will leave the respective notes for you to contact us back and let the next agent now what your request is.

Should I proceed by scheduling the Visit?

Lia A. 18:24

yes

You 18:25

Great.

Lia A. 18:25

I'm scheduling a technician for 10/23/19 3-5P . When an earlier time slot becomes available we will contact you to ensure someone over the age of 18, or 19 in Nebraska, is present for the technician visit.

Lia A. 18:26

Please be aware of the following:


The technician will need access to the back of the device and associated equipment.

Ensure all pets are safely away from the area the technician will need to access.

Depending on the root cause of the issue, there may be a charge associated with the visit.

It is the technician's determination to waive the fee if the problem was caused by Cox equipment or signal delivery.

An adult 18 or older is required to be present throughout the technician's visit. Exception: Nebraska - An adult 19 years or older is required to be present.

Lia A. 18:27

The Tech will be reaching you at the phone number that you just gave me.

Lia A. 18:27

thank you none of this is on you. you been very good

You 18:28

No worries, I completely understand, and now I can totally assure you that your Tech Visit has been set successfully.
Kurt, please feel free to let me know,
Is there anything else I can help you with?

Lia A. 18:29

And I will do it right away.

Lia A. 18:29

and ok to the above over and out


MIGHT BE OF INTEREST IF YOU GOT THIS FAR .  WE CUT THE CORD WITH COX IN FEB 2020. ACTUALLY KEPT COX INTERNET  $83,99 A MONTH.  WENT TO HULU LIVE. ALSO HAVE HBO, NETFLIX AND AMAZON PRIME ALL IS GOOD!  SAVING ABOUT $80 A MONTH